To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Original shipping charges are non-refundable

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • With tags still attached
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • You are responsible for the return shipping costs unless products are faulty
  • Once your return has been approved, we will supply a collect+ returns label which you may use if you wish, charges apply.
  • The charge of £5.49 for using the collect+ label which will be deducted from your refund amount. Size and weight restrictions apply to returns using collect+ labels.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.